The in-store process for the stock and packaging will take about 3 - 5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you. Please allow extra time for your order to be processed during holidays and sale seasons.
During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping.
Shipping & Handling
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
– Processing Time: 3-5 business days* (in regular seasons) or more depends on holiday seasons.
Shipping from warehouse:
You can order as many items as you want and you’ll never pay more than the flat rate for shipping.
– Shipping: We use flat shipping rate of:
- $6.95 for Standard Shipping
- And $15.95 for Shipping With Insurance + Free Return (Recommended)
– Estimated Delivery: 7-15 business days* (in regular seasons) or more depends on holiday seasons.
HAVE A QUESTION:
1. HOW DO I CONTACT YOU?
If you have any questions that are not on this FAQ page, please email us at support@rockinsportinggoods.com where we will promptly get back to you.
2. CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?
We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
3. DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
4. WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country's customs policies.